Technical Support

Technical Support

Today, your network no longer just supports your business – it drives your business. If your network is down, so is your business …minor errors can have major consequences. At Initas we understand you have no time for downtime. Our support services free up your internal resources to focus on programmes that are critical to your business… you do what you do best … run your business – while we do what we do best…take care of your network.

We have invested a great deal in training our Technical Support Engineers and Software Developers to enable them to provide the highest caliber of professional after-sales support.

Our unwavering commitment to customers is to present them with the product, solution, support, and after sales support that is required. At Initas, we offer and implement the necessary training to staff members nominated by customers, while providing appropriate counsel and guidance when and where required.

We categorise our support service offerings under two headings: Maintain and Monitor.

Maintain includes traditional break-fix support such as troubleshooting and incident restoration within agreed service levels. Many of our clients opt into our value-added network maintenance service, Uptime, which minimises downtime through delivering faster network restoration and reducing overheads, while also giving you the flexibility of base or customised Service Level Agreements.

Monitor provides real-time pro-active network monitoring ensuring that every component and aspect of your IT environment is constantly scrutinised for performance, availability and reliability.  Diagnostics define the root cause of the incident – our vendor access assists in rapid problem identification and resolution. In short – if there’s any threat of a component failing, it’s detected immediately – or, in some cases, even before failure occurs. The result: your technology environment is more robust and reliable.

Contact us to learn more about how we deliver these services and how we can help you avoid the scourge of network downtime.